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Have a question about a custom song, your order, or one of our keepsake packages? Send us a message and we’ll be happy to help.
Common Questions
How long does a custom song take?
Most custom songs are completed within 24 hours to 5 business days, depending on your requested date and the number of orders ahead of yours. We’ll do our best to accommodate your special occasion date, so please include the date you need your song when placing your order.
What information do I need to provide?
After starting your order, you will complete a questionnaire about the person receiving the song, your relationship, meaningful memories, special messages, names, and other details you would like included. The more personal details you share, the more meaningful your custom song can be.
Do I need any writing or songwriting experience?
Not at all! You don’t need to write any lyrics. Simply answer a few questions about the person, your memories, special moments, and the message you want to share. We’ll organize your story and turn those details into meaningful, personalized lyrics, then create the song for you.
Can I choose the music style or mood?
Yes. You can tell us the style, mood, or feeling you would like for your song, such as heartfelt, romantic, upbeat, fun, pop, country, acoustic, reggae, or another preferred style. We will use your preferences as creative direction for your custom song.
Can I request changes to my song?
We want your song to feel special and meaningful. Revision options may vary depending on the package and the type of change requested. Please contact us as soon as possible if you have a concern or would like to request an adjustment.
Can I use my custom song for commercial or business purposes?
Personal custom songs are intended for personal use unless otherwise agreed upon. If you need a song for a business, advertisement, organization, event, or other commercial purpose, please contact Havenly Custom Songs to discuss a custom business project.
How will I receive my custom song?
Your delivery method depends on the package you select. Options may include a digital song file, a personalized music video, or a premium keepsake video book featuring your custom song and memories.
Can I order a song as a surprise gift?
Absolutely! Custom songs make meaningful surprise gifts for birthdays, anniversaries, weddings, Mother’s Day, Father’s Day, graduations, friendships, memorials, celebrations, and special “just because” moments.